What to do if an order is not in Droppery?

What to do if an order is not in Droppery?

if you can't see an order in Droppery's order section you can:

• check if it has been validated on your site. Otherwise, it cannot be created on our platform.
• check the log connection, there may be an error code. If so, please refer to the article What do the error codes in the log connection correspond to?
• If you're on Shopify, check the version you're using. Orders can only be managed if you are on a plan higher than the shopify basic plan.

You can contact us at info@droppery.io. Please share with us the SKU and the order ID. You can find it in the URL of your online store, after opening the order