Order Statuses Explained

As your orders move through the fulfilment process, different statuses may appear in Droppery. Below you can find the meaning of each status.

• Not shipped: The order has been received but has not yet been processed or shipped by the supplier.

• In progress: The supplier is currently processing the order. This may include preparing the products, checking stock, or arranging shipment.

• Shipped: The order has been dispatched by the supplier and is on its way to the customer. A Track & Trace link is usually available once the shipment has been created.

• Refunded: The order has been refunded. Depending on the situation, the refund may be partial or complete.

• Cancelled: The order has been cancelled and will not be processed or shipped.

• Pickup requested: A pickup request has been submitted. The supplier has been informed that the order should be prepared for collection instead of shipment.

• Preparing pickup: The supplier is preparing the order for collection.

• Ready for pickup: The order is ready to be collected from the supplier or designated pickup location.

• Partially ready for pickup: Only part of the order is currently ready for collection. The remaining items are still being prepared.

Need help with an order status?

If an order remains in the same status for an unusually long period of time, or if you are unsure about its meaning, feel free to contact us at info@droppery.io. Please include the order number or order ID so we can investigate the situation.