Order
13 articles
- How shipping cost are calculated?Shipping costs are calculated by the supplier upon receipt of the order.
- How to track the order ?Once the order has been validated on your website, an order is created in the order section.
- How and when to pay your suppliers for the orders ? — SelectiveWhen an order is placed through your webshop, you are responsible for paying the supplier for the product.
- How to manually create an order for a customer ?You can manually create an order for a customer directly from your webshop — no need to go through Droppery directly.
- Shopify - Track & trace — Automatic email notification to customersUsing Shopify? Droppery automatically pushes the tracking link back to your Shopify store once it becomes available. However, sending a notification email to your customer is not controlled by Droppery, but by Shopify (or any external email tools you use).
- I can't see my order in Droppery?If you don't see an order appear in Droppery, first check that it has been paid on your website and that its status is valid. If so, contact us by email [info@droppery.io](mailto:info@droppery.io) with the order number that you can find in the order URL as shown in the following
- How to cancel an order as a reseller ?To cancel an order, you need to **contact the supplier directly and as soon as possible** — orders are processed quickly once transmitted.
- How to ship an order to yourself or pick it up ?By default, all orders are automatically sent to the supplier with the customer's shipping details. However, in some cases you may prefer to receive the products yourself or have them delivered to your own warehouse instead of dropshipping directly to your customer.
- From where the products are sent?Products are shipped directly from Europe to offer your customers fast delivery times.
- How to manage product returns?Returns are managed on a case-by-case basis and directly with the supplier.
- Why is my order cancelled?If your order is cancelled, it may be because the supplier is missing information to ship the product to your customer, or the product is no longer available. To resolve this and ensure your customer's satisfaction, contact the supplier directly.
- How and when to pay your suppliers for the orders ? — MarketsWhen an order is placed through your webshop, you are responsible for paying the supplier for the product.
- What information are transmitted to the supplier?We transmit all the information required to process the order.