Order

44 articles

• Can remote area surcharges apply?
• How to ship an order to yourself or pick it up ?By default, all orders are automatically sent to the supplier with the customer's shipping details. However, in some cases you may prefer to receive the products yourself or have them delivered to your own warehouse instead of dropshipping directly to your customer.
• How and when to pay your suppliers for the orders ? — MarketsWhen an order is placed through your webshop, you are responsible for paying the supplier for the product.
• Are supplier delivery times guaranteed?No. Delivery times are indications and can vary.
• What is the difference between cancelling, returning and refunding an order?A cancellation takes place before the order has been fully processed or shipped.
• Can oversized products have additional shipping costs?Shipping prices can depend on several factors, including:
• Can a supplier offer free shipping above a certain order value?Suppliers can configure shipping conditions using different price brackets.
• What to do if an order is not in Droppery?if you can't see an order in Droppery's order section you can:
• Does Droppery provide automatic shipping rules or a recommended plugin for my webshop?
• Order Statuses Explained
• Can shipping costs depend on how many products are ordered?Shipping costs can depend on variables such as total weight, volume and order value.
• Why is my order cancelled?If your order is cancelled, it may be because the supplier is missing information to ship the product to your customer, or the product is no longer available. To resolve this and ensure your customer's satisfaction, contact the supplier directly.
• How to cancel an order as a reseller ?To cancel an order, you need to **contact the supplier directly and as soon as possible** — orders are processed quickly once transmitted.
• Can Droppery sync shipping costs to Shopify automatically?
• How to manage product returns?Returns are managed on a case-by-case basis and directly with the supplier.
• How and when to pay your suppliers for the orders ? — SelectiveWhen an order is placed through your webshop, you are responsible for paying the supplier for the product.
• How shipping cost are calculated?Shipping costs are calculated by the supplier upon receipt of the order.
• How do suppliers decide where they ship?
• How long does it take to deliver an order?Delivery times vary from supplier to supplier.
• What does “Block orders for unconfigured countries” mean?This setting prevents orders from being accepted for countries that have not been configured in the supplier's shipping setup.
• Who pays for shipping cost?Shipping costs are calculated by the supplier upon receipt of the order. They are borne by the reseller.
• How to track the order ?Once the order has been validated on your website, an order is created in the order section.
• What happens after a customer places an order?Once a customer places and pays for an order in your webshop, the order is transferred to Droppery.
• How are shipping costs calculated?
• What information are transmitted to the supplier?We transmit all the information required to process the order.
• Why is tracking information not appearing in Shopify?First, confirm that the supplier has added valid tracking information to the order.
• Can I place a test order before going live?
• Why is the order status different between Droppery and my webshop?Order status information is synchronized between connected systems.
• Do suppliers ship orders during weekends?
• How do I know which countries a supplier ships to?Open the supplier page in Droppery and check the Shipping costs section.
• Where can I find shipping costs for Selective suppliers?Open the relevant supplier page in Droppery Selective.
• Who is responsible for customer service and returns?As the reseller, you remain the main point of contact for your end customer.
• Can an order contain both Droppery and non-Droppery products?Yes. Your webshop can contain both products connected to Droppery and products that you manage independently.
• Where can I find shipping costs for Markets products?In Droppery Markets, shipping information can be viewed directly from the product information.
• What is Droppery Logistics?With Droppery Logistics, the shipment is handled through Droppery instead of directly by the supplier.
• Shopify - Track & trace — Automatic email notification to customersUsing Shopify? Droppery automatically pushes the tracking link back to your Shopify store once it becomes available. However, sending a notification email to your customer is not controlled by Droppery, but by Shopify (or any external email tools you use).
• I can't see my order in Droppery?If you don't see an order appear in Droppery, first check that it has been paid on your website and that its status is valid. If so, contact us by email [info@droppery.io](mailto:info@droppery.io) with the order number that you can find in the order URL as shown in the following
• How to manually create an order for a customer ?You can manually create an order for a customer directly from your webshop — no need to go through Droppery directly.
• From where the products are sent?Products are shipped directly from Europe to offer your customers fast delivery times.
• Can suppliers deliver to islands or remote areas?
• Where can I find a supplier's return conditions?Return conditions are provided by the supplier in their supplier information/profile.
• Can suppliers include flyers or marketing materials in the parcel?
• Can I combine Markets and Selective products in the same customer order?
• How are shipping costs calculated when Droppery arranges the shipment?