Shopify - Track & trace — Automatic email notification to customers

Shopify - Track & trace — Automatic email notification to customers

Using Shopify? Droppery automatically pushes the tracking link back to your Shopify store once it becomes available. However, sending a notification email to your customer is not controlled by Droppery, but by Shopify (or any external email tools you use).

To automate this, you can set up a workflow using Shopify Flow. For example, you can create a trigger that sends a shipping confirmation email to the customer as soon as the order status changes to “fulfilled” or when a tracking number is added.

For help setting this up, you can refer to Shopify’s documentation or contact your Shopify plan support.