Products import successfully but the images are missing

If your products have been imported but the images are not visible, don't worry — the full synchronisation can sometimes take a few minutes.

• Step 1 — Wait for the sync to complete

Please wait a few minutes and check the product again. In most cases, the images will appear automatically once the sync is finished.

• Step 2 — Re-import the product

If the images are still missing after waiting:

• Delete the product in Droppery using "Delete product in Droppery, delete in webshop"
• Import the product again

This will trigger a new synchronisation and usually resolves the issue.

• Step 3 — Contact support

If the images are still not showing after re-importing the product, please contact us at info@droppery.io and we'll be happy to help.