Product

10 articles

• The products I imported are not synchronizing.First, it's a good idea to wait a few minutes to allow the products to import. During the import process, select a maximum of 100 products at a time and wait for everything to import before starting again.
• If I have a problem, how can I re-import a product?Once a product is imported, if a problem arises, you must first delete it from your website and from Droppery by going to the product section.
• I can't find the delivery charges?If shipping costs are not listed on the supplier's page, it either means the supplier doesn't ship to your country or the cost information is missing. If in doubt, it's best to contact the supplier to verify.
• How is pricing managed on your webshop ?When you import products via Droppery, the supplier's **recommended retail price (RRP)** is included by default and imported directly into your webshop.
• Why are my products showing as out of stock in my Shopify webshop ?If your products appear out of stock on your Shopify storefront but show stock in the backend, this is typically a **Shopify configuration issue** — not a Droppery sync issue.
• How does stock synchronisation work ?Stock levels are synchronised **in real time** between the supplier and your webshop. We update the exact stock numbers provided by the supplier.
• I changed my webshop — how do I recover my products ?If you have migrated to a new webshop or switched platforms, your existing Droppery connection will need to be updated to reflect this change.
• Can I add my own branding to shipments? (White label & personalisation)In most cases, dropshipments are shipped directly by the supplier to your end customer. This means packaging, labels and inserts are usually handled by the supplier as part of their own logistics process.
• Are products live as soon as they are imported to my webshop ?No — when a product is imported from Droppery, it is created as a **concept** in your webshop. It will not be visible to your customers right away, so you can make the wanted changes before.
• How to remove products in Droppery ?Need to remove a product from your webshop via Droppery? This video walks you through the process step by step so your catalog stays clean and up to date.