Product

35 articles

• Products import successfully but the images are missing
• Imported products are not visible despite being in stock
• I changed my webshop — how do I recover my products ?If you have migrated to a new webshop or switched platforms, your existing Droppery connection will need to be updated to reflect this change.
• Why are my products showing as out of stock in my Shopify webshop ?If your products appear out of stock on your Shopify storefront but show stock in the backend, this is typically a **Shopify configuration issue** — not a Droppery sync issue.
• What does the country filter mean in Droppery Markets?
• If I have a problem, how can I re-import a product?Once a product is imported, if a problem arises, you must first delete it from your website and from Droppery by going to the product section.
• Can I set an automatic markup or margin rule in Droppery?
• The products I imported are not synchronizing.First, it's a good idea to wait a few minutes to allow the products to import. During the import process, select a maximum of 100 products at a time and wait for everything to import before starting again.
• Are products live as soon as they are imported to my webshop ?No — when a product is imported from Droppery, it is created as a **concept** in your webshop. It will not be visible to your customers right away, so you can make the wanted changes before.
• Why is my supplier price different from a previous order?Supplier prices can change over time.
• What do the error codes in the log connection correspond to?In the event of any problems, you can see error codes in the log connection. These allow you to find out the source of the error, and to resolve it more easily. You can also indicate them in your e-mail to facilitate the response from our support [info@droppery.io](mailto:info@dr
• How do I change the import currency if my site is not in euros?To change the import currency, go to your account settings page, then currency, and finally select your preferred currency.
• Can I edit the product title after importing it?Yes. You can change the product title directly in your webshop after importing the product.
• Are new products automatically added to my webshop when they appear in Markets?
• Can I edit the product description after importing it?Yes. Product descriptions can be edited directly in your webshop.
• How to know if a product is imported?When you import a product, it disappears from the supplier page to avoid duplication.
• Will new supplier images be added automatically?Yes, if automatic image synchronization is enabled.
• I can't find the delivery charges?If shipping costs are not listed on the supplier's page, it either means the supplier doesn't ship to your country or the cost information is missing. If in doubt, it's best to contact the supplier to verify.
• What does “Synchronized” mean in Droppery?When a product shows as Synchronized, it means that the product has been successfully connected and imported into your webshop.
• Can I stop a product import that is already running?You cannot stop a product import that is already running. Wait until the process is complete.
• What is the difference between a SKU and an EAN?A SKU is an internal identifier used to identify a specific product or product variant.
• How is pricing managed on your webshop ?When you import products via Droppery, the supplier's **recommended retail price (RRP)** is included by default and imported directly into your webshop.
• What is a supplier price?The supplier price is the amount charged by the supplier for the product.
• What is a recommended retail price (RRP)?The recommended retail price (RRP) is the selling price recommended by the supplier.
• How many products can I import?You can import as many products as are included in your license.
• What is “unique content”?Unique content allows you to generate a personalized product description using AI, instead of using the supplier's default description.
• How long does it take to import products into my webshop?Product imports usually take a few seconds/minutes to process.
• What information do you import?We import all the product data we have.
• Can I import an entire supplier catalogue at once?If the catalogue contains more than approximately 50 to 100 products, we recommend not importing everything in one operation.
• Why is the price in my webshop different from the price in Droppery?First check your price synchronization settings.
• Can I add my own branding to shipments? (White label & personalisation)In most cases, dropshipments are shipped directly by the supplier to your end customer. This means packaging, labels and inserts are usually handled by the supplier as part of their own logistics process.
• How does stock synchronisation work ?Stock levels are synchronised **in real time** between the supplier and your webshop. We update the exact stock numbers provided by the supplier.
• How to remove products in Droppery ?Need to remove a product from your webshop via Droppery? This video walks you through the process step by step so your catalog stays clean and up to date.
• Can I close Droppery while products are importing?You can close Droppery once a product import has started. Product information continues to transfer automatically through the API without you keeping the page open.
• How to get the product information in the right language ?You can choose the language in which your product data (title, description, etc.) is imported into your webshop.