General

15 articles

• What are the Droppery offers for resellers?We offer 2 types of offers: Selective and Market.
• I can't find a supplier or a specific product categoryIf you can't find a supplier we've listed as available on Droppery, it's possible we haven't activated it on your account. To resolve this, please email us at[info@droppery.io](mailto:info@droppery.io)and we will take care of it as soon as possible.
• What does the HTTP statuses mean in my Droppery Connection Logs?A call has succeeded if an HTTP response code between 200 - 206 is returned in the call. Additional information might be present in the body of the response.
• Do you remit commissions on orders at Droppery?No, at Droppery you do not pay commissions on orders with the Selective package. You only have the license, which covers all of our services. This allows you to dropship endlessly.
• Support & Droppery Care — What we offer and how it works ?At Droppery, we want you to spend your time selling — not chasing suppliers or handling order issues. That's why we offer **Support & Droppery Care**: faster support and we solve your issues for you.
• What payment methods are accepted?To pay the suppliers, you have 2 options:
• Can I pause my subscription and keep my data synced ?It is not possible to pause your subscription while keeping your data and connections active. Active integrations — such as product syncing, stock updates, and order processing — are part of an ongoing subscription.
• How to update your Stripe account for automatic payment ?If you need to change the Stripe account connected to your Droppery account for automatic payments, here is how to do it:
• What does a PUT request with HTTP 200 or 201 status mean ?If you are working with the Droppery API and see a PUT request returning an HTTP 200 or 201 status code, here is what it means:
• I can't log in — my account appears inactiveIf you’re unable to log in because your account appears inactive, we recommend first trying the “Forgot password” option to reset your access.
• Can I connect multiple webshops to Droppery at the same time ?Yes, it is possible to connect multiple webshops to Droppery at the same time.
• Can I work with all the vendors I want?A supplier always retains full control over their business relationships and decides which partners they wish to collaborate with.
• How to upgrade, change or cancel your subscription ?All Droppery subscriptions — both Markets and Selective — are subject to a **notice period of at least 1 month** prior to the renewal date.
• How to work with my own suppliers ?At Droppery, you can only work with suppliers registered on our platform. However, you can send an invitation link to them via the 'invite supplier' menu so that they discover Droppery.
• Why was my connection request not accepted ?Suppliers usually respond to connection requests within **3 working days**. They will either approve or decline your request. In some cases, a supplier may first reach out to you for a brief introduction.