General

47 articles

• Why is nothing showing on my dashboard page?
• How Droppery works for retailers
• I don't have a standard CMS, how do I proceed?
• How do I reset my password?
• Where do I find my Shopify collaboration code?In Shopify, go to: Settings → Users → Security
• How much does Droppery cost, and can someone contact me?The price depends on whether you are a supplier or a reseller, and which offer you choose. All prices are excluding VAT.
• What happens when a supplier accepts my request?Once the connection is approved, you can access the supplier according to your Droppery subscription and begin working with their products.
• How long does a supplier have to approve my request?Suppliers usually respond to connection requests within approximately 1-3 working days.
• How do I send a connection request to a supplier?Open the supplier in Droppery Selective and review their information first.
• How to obtain a copy of your Droppery invoice ?
• What is Droppery?Droppery is Europe’s automated dropshipping solution, specializing in finding and connecting the right customers for suppliers and brands. We automate everything related to product data, inventory, and orders (end-to-end).
• Can I connect Droppery to TikTok Shop via Shopify ?
• Do I need supplier approval to sell a Droppery Markets product?Droppery Markets is designed differently from Droppery Selective.
• Can I change my existing email address or username?
• Support & Droppery Care — What we offer and how it works ?At Droppery, we want you to spend your time selling — not chasing suppliers or handling order issues. That's why we offer **Support & Droppery Care**: faster support and we solve your issues for you.
• I can't find a supplier or a specific product categoryIf you can't find a supplier we've listed as available on Droppery, it's possible we haven't activated it on your account. To resolve this, please email us at[info@droppery.io](mailto:info@droppery.io)and we will take care of it as soon as possible.
• What does the HTTP statuses mean in my Droppery Connection Logs?A call has succeeded if an HTTP response code between 200 - 206 is returned in the call. Additional information might be present in the body of the response.
• Where can I find my subscription renewal date?
• What happens to my supplier connections when I upgrade my subscription?
• How are supplier connections counted in my subscription?Each supplier connected to your Droppery account counts as one connection.
• How can I check if my webshop connection is working correctly?To check whether your webshop connection is working correctly, first go to Connection Logs in Droppery.
• How to work with my own resellersAt Droppery, you can invite your own resselers on our platform. You can send an invitation link to them via the 'invite retailers' menu so that they discover Droppery.
• Do you remit commissions on orders at Droppery?No, at Droppery you do not pay commissions on orders with the Selective package. You only have the license, which covers all of our services. This allows you to dropship endlessly.
• Can I use Droppery Markets and Droppery Selective at the same time?
• What is a data source in Droppery?A data source is the external system from which Droppery receives or sends information.
• Can I work with all the vendors I want?A supplier always retains full control over their business relationships and decides which partners they wish to collaborate with.
• What is a supplier connection?A supplier connection represents an active relationship between your Droppery account and a supplier.
• What is the difference between an API, feed and FTP connection?These are different ways of exchanging data with Droppery.
• How to update your Stripe account for automatic payment ?If you need to change the Stripe account connected to your Droppery account for automatic payments, here is how to do it:
• Can I connect multiple webshops to Droppery at the same time ?Yes, it is possible to connect multiple webshops to Droppery at the same time.
• What happens after I send a supplier connection request?The supplier receives your request and reviews your profile and webshop.
• When does my Droppery account become active after payment?
• Can I pause my subscription and keep my data synced ?It is not possible to pause your subscription while keeping your data and connections active. Active integrations — such as product syncing, stock updates, and order processing — are part of an ongoing subscription.
• What is the difference between Droppery Markets and Droppery Selective?Droppery Markets gives you access to products that can be imported directly from the Markets catalogue.
• Can I disconnect from a supplier?If you no longer want to work with a supplier, the connection can be ended.
• What does a PUT request with HTTP 200 or 201 status mean ?If you are working with the Droppery API and see a PUT request returning an HTTP 200 or 201 status code, here is what it means:
• What payment methods are accepted?To pay the suppliers, you have 2 options:
• How to upgrade, change or cancel your subscription ?All Droppery subscriptions — both Markets and Selective — are subject to a **notice period of at least 1 month** prior to the renewal date.
• I can't log in — my account appears inactiveIf you’re unable to log in because your account appears inactive, we recommend first trying the “Forgot password” option to reset your access.
• How can I see which suppliers I am connected to?Open the supplier section in your Droppery account.
• How many supplier connections can I have?The number of suppliers you can connect with depends on your Droppery subscription. Each supplier linked to your account counts as one connection.
• Why was my connection request not accepted ?Suppliers usually respond to connection requests within **3 working days**. They will either approve or decline your request. In some cases, a supplier may first reach out to you for a brief introduction.
• What happens if I uninstall the Droppery Shopify app?Uninstalling the Droppery app removes the active integration and can stop synchronization between Shopify and Droppery.
• How do I access the Droppery platform?Droppery is not an open marketplace; you only gain access to the platform after we have approved you. Once approved, you can view the suppliers and relevant data such as offerings and product information, allowing you to dropship without worry.
• How do I safely reinstall the Droppery Shopify app?If Droppery was previously installed on your webshop, do not simply install the app again.
• How to work with my own suppliers ?At Droppery, you can only work with suppliers registered on our platform. However, you can send an invitation link to them via the 'invite supplier' menu so that they discover Droppery.
• Does changing my Shopify theme affect Droppery synchronization?Changing your Shopify theme normally changes how your webshop is displayed rather than the underlying product connection.