Essential Information

32 articles

• Supplier setup checklist: what should I configure before going live?Before making your supplier profile available to resellers, make sure the essential information is complete.
• How does the API connection work ?The API connection links your system (such as your webshop, ERP, or PIM) with Droppery. Through this connection, we automatically:
• How do I cancel my subscription ?Before requesting a cancellation, please note that **Droppery operates on yearly subscription plans**. It is not possible to cancel your subscription at least 1 month before the end of your current annual term.
• What does the retailer see when they view my supplier profile?Your supplier profile helps retailers decide whether they want to work with you.
• How do I find the track & trace information for a specific order ?If you are working via an API or connected data source, tracking information is typically added there and automatically synced back to Droppery. If no data source is connected, you can also add the track & trace information directly in Droppery.
• How do I upgrade or change my subscription ?To upgrade or change your subscription, simply send an email to [info@droppery.io](mailto:info@droppery.io) explaining what you would like to change. We will get back to you with the next steps.
• Orders — managing and updating order status- **Orders — managing and updating order status**
• How often is stock updated ?Stock levels are updated in **real time**. As soon as a change occurs on your end, it is reflected across all connected resellers' webshops without any delay.
• What happens if I can't fulfill an order ?If you’re unable to fulfill an order, it’s important to inform the reseller as soon as possible. Since this is a B2B collaboration, you and the reseller should align directly on the next steps — such as cancelling the order, adjusting quantities, or agreeing on an alternative sol
• How to update stock levels ?If your product catalog is connected to Droppery via **API**, feed or FTP, stock levels are updated automatically — no manual action is needed on your end.
• What are the Droppery offers for suppliers?We offer 2 types of offers for suppliers and brands: Selective and Market.
• How to handle returns as a supplier ?Within Droppery, you as a supplier are fully in control of your return policy. As this is a B2B environment, you are not obliged to accept returns.
• How do I configure my shipping costs and delivery zones ?Shipping is configured in two places in your Droppery account:
• Do I need to connect multiple warehouses or stock locations ?Not necessarily. This depends on your setup and what you want to share with your resellers.
• When and how do I get paid ?You can define your **invoice payment terms** (e.g. pre-payment, or payment due within 7 days) directly in your supplier profile.
• How much do Droppery PIM and Droppery Vendor cost?We offer 2 additional solutions for suppliers and brands: PIM and Vendor.
• What happens if a product goes out of stock after a reseller has listed it ?When a product goes out of stock, what happens on the reseller's webshop depends on their own settings. They may have configured Droppery to either:
• How to set up automatic payment ?Within Droppery, you can automate the payment flow between you and your retailers. This can be configured per individual retailer or applied to all resellers—depending on your preference.
• I am a brand or supplier, how do I get new retailers through Droppery?With the Droppery platform, you don’t need to actively search for new customers, requests come to you automatically. This is largely driven by our platform’s algorithm.
• Can I offer different shipping conditions per country or per reseller ?Yes. You can define different shipping conditions per country directly in your supplier profile. This allows you to tailor your shipping terms to specific markets or regions.
• Can I terminate a connection with a reseller ?Yes. If you wish to end a collaboration with a specific reseller, you can terminate the connection at any time directly from your Droppery account. Please contact [info@droppery.io](mailto:info@droppery.io)
• How do resellers and their customers receive tracking information ?Tracking information is typically added in your connected data source (API, ERP, webshop, etc.). Droppery automatically retrieves this information and sends it to the reseller’s webshop.
• How does stock synchronization work ?Droppery syncs stock information between your catalog and the resellers' webshops using your product identifiers (SKU)— combined with the API connection based on product ID between your system and Droppery.
• How do I receive and process orders from resellers ?When a reseller's customer places an order, you will be able to see it directly in the **Orders** section of your Droppery account.
• Where do I find my invoices ?If you are using **Invoice services via Droppery (e.g. Stripe)**, you can find all your invoices in the **Invoices** tab of your account. This section shows you:
• Can I update the status of an order ?Yes. Preferably, order updates are handled via your API/data source.
• How to add labels to your supplier profile ?You can add labels to your supplier thumbnail, which is shown on the supplier overview page visible to all resellers on Droppery.
• How does payment work between resellers and suppliers ?Here are several ways to handle payments on Droppery, depending on your preferred setup:
• What happens if a reseller doesn't pay ?As the supplier, you remain responsible for following up on outstanding invoices and managing the payment relationship with your resellers.
• What happens to imported products on the reseller's side when I update my catalog ?Within Droppery, there is a clear distinction between dynamic data and static content.
• What happens if my API connection breaks ?If the API connection is temporarily interrupted, the automated sync will pause. This means updates such as stock changes, new orders, or tracking information may not be processed during that time.
• How to map custom fields?Custom fields can be added or updated in bulk using a CSV file.