How to handle returns as a supplier ?

How to handle returns as a supplier ?

Within Droppery, you as a supplier are fully in control of your return policy. As this is a B2B environment, you are not obliged to accept returns.

Setting your return policy

In your supplier profile, you can define:

• Whether you accept returns at all
• If so, under which conditions (e.g. timeframe, product condition)
• Who bears the return shipping costs (reseller or supplier)
• The process for handling return requests (contact method, return address, labels, etc.)

This information is visible to resellers on your supplier page. The clearer and more specific your policy, the fewer questions or misunderstandings will arise.

Handling a return request

If a reseller wishes to initiate a return, they must follow the process you have defined. This means they will contact you directly in line with your instructions.

Make sure your contact details and return guidelines are complete and up to date to ensure a smooth process.