General information

General information

Droppery offers a self-service setup, so you can easily manage your own product data and settings. That said, we’re here to guide you where needed and ensure a smooth start from day one.

Setting up your connection

You can find the installation guide for your CMS here:

• WooCommerce
• Magento
• Prestashop
• Lightspeed
• Other platforms

Are you using Shopify? Send us your URL (ending in .myshopify.com) and your collaboration code. You can find the collaboration code in Shopify under Settings → Users → Security. Not sure where to find it? Watch our short video guide here. We'll take care of the rest.

Do it yourself

You can also get started right away by following the instruction page for your CMS. Our Knowledge Base is available 24/7 and covers everything you need — from connecting your store to managing your product data.

Need more support? We've got you covered.

https://register.droppery.io/support

Beyond the Knowledge Base, we offer two additional services that can be activated independently or combined, depending on your needs.

Support plans — faster response, more direct help

Our support plans give you access to faster response times, human email support, active follow-up on your cases, and a dedicated contact person. Here's what's available:

• 🥉 Bronze — Free (for starters) — AI-assisted email support, response within 48 hours.
• 🥈 Silver — €39/month (for growing businesses) — Human email support, response within 24 hours, active follow-up, up to 1 active case at a time.
• 🥇 Gold — €89/month (for organisations that need speed) — Response within 12 hours, unlimited active cases, priority on issues, instant resend, dedicated support, and Droppery Care fully included.

Droppery Care — we handle your order issues for you

Droppery Care is a separate service focused entirely on resolving order-related problems on your behalf. Think of situations like:

• A damaged or defective product
• A lost shipment
• A supplier who doesn't respond in time

With Droppery Care, you don't need to follow up yourself. We step in, assess the situation, and pick the best solution — from replacement to escalation — so your customers are helped quickly.

"We handle every issue and pick the best solution per situation, from replacement to escalation, so your customers are helped quickly."

Droppery Care is included in the Gold plan or available as a standalone option for €29/month — no SLA subscription required.

Both services can be activated independently or combined. To discover all options and activate your plan, visit: register.droppery.io/support

Good luck and have fun with Droppery!